We offer IT support outsourcing services that include maintenance of various types of equipment, network installation, IT equipment procurement and configuration.
The company adheres to the best practices of the ITIL/ITSM methodology in maintenance, which allows to reduce the customer's costs for technical support.
Comprehensive service can be ordered throughout Ukraine according to a single standard of quality and price.
The company is ready to provide first- and second-line support services and dedicated project managers. VERNA service engineers are certified and maintain authorization and develop technical competencies in accordance with the requirements of the customers’ standards and regulations.
• availability of highly qualified IT specialists anywhere in Ukraine within a short time
• centralized control of requests from all locations in one single helpdesk
• regular reporting on the number, types, location of appeals and the time spent resolving them
• analysis of problems and development of recommendations to solve them
• financial control under the terms of a single SLA secured by penalties
• Reduced capital expenses for supporting and servicing IT infrastructure
• management of centralized responsibility and document flow
• simple and transparent cost budgeting mechanism for supporting IT infrastructure of territorially distributed branches
• Standard computer workstations
• standard software for computers
• desktop-type telephones (digital and analog)
• Regional-level telephone systems, including distribution frames and switches
• server equipment
• network equipment such as routers, switches, access points and modems
• acquiring equipment installed in stores
• Structured Cabling System (SCS) components
• Peripherals, such as scanners, plotters, fax machines, digital photo and video equipment, projection equipment
• printing equipment such as multifunction devices, printers and copiers
• various types of uninterruptible diesel generators
• Internet kiosks
• establishment of new branches, networks and infrastructure of workplaces
• solving problems and failures of IT equipment
• printing systems maintenance and consumables management
•hardware upgrades, component and consumable replacement in PCs, UPS, servers
• relocation of jobs, networks and server infrastructure
• client-side support, including “client-bank” applications
• repair of non-working equipment, elimination of defects and coordination of repairs in the manufacturer's center
• equipment diagnostics and issuance of disposal documentation for disposal of property
• preventive work for the entire range of equipment
• support of end-user operating systems and installation of initial configuration
• secure data destruction
• audit and inventory of IT infrastructure of territorially distributed facilities and preparation of relevant documentation
• cross-functional services including project management, service reporting, and warehouse and logistics management
Contact us to learn more about our solutions and projects
