Artificial Intelligence-based conversation analysis system is an innovative solution based on artificial intelligence for recording and analyzing conversations between seller and buyer, designed to optimize service quality control processes. This is a development that uses advanced algorithms for speech recognition, emotion analysis and comparison of conversations with reference scripts.
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Using this system allows businesses to get the following benefits:
• Objective evaluation of adherence to sales scripts.
• Identification of key factors influencing sales success.
• Analysis of the emotional state of the buyer and seller, allowing to identify problems in communication.
• Automated reporting with actionable recommendations for improvement.
The conversation analysis system is easily integrated into the checkout area of the store, where a module with two high-fidelity microphones is installed, ensuring clear audio recordings through advanced noise-cancellation technology.
The system is automatically activated at the beginning of cash operations and stops recording upon completion, which minimizes manual intervention by staff.
The recorded data is encrypted and transferred to cloud servers for further processing. Due to the scheduling of information transmission at night, the load on Internet channels during working hours is reduced, which is important for networks with limited traffic.
AI algorithms analyze conversations: they mark the correspondence of the sales script, highlight key phrases, evaluate the tone of the voice. The results of the analysis are presented in the form of reports, which include a detailed assessment of the work of each seller.
The system automatically converts the conversation into text, accurately highlighting key phrases and recording each step of the seller according to the established sales script, which allows you to track how far the seller follows the instructions.
The product supports work with different languages and accents, which is relevant for Ukraine.
The system assessing the emotional tone and sentiment expressed by the seller, analyzing not only the content of the conversation, but also the tone with which the words are presented. This allows you to determine if the seller adheres to the required level of friendliness and professionalism.
The results of the analysis can be saved in txt, pdf or docx formats, which simplifies further work with information.
There are two main modes of operation:
In the first, an employee of the quality control service can listen to the recordings and independently evaluate the conversations.
In the second, artificial intelligence is used to automatically transcribe dialogues. AI compares them with reference scripts, searches for key and unwanted words and phrases.
This approach allows you to identify violations, improve service standards and quickly make the necessary adjustments.
The system then generates detailed reports evaluating how closely the conversations align with reference scripts, which makes it easy to track the performance of personnel and improve customer interaction processes.”
Objective analysis of conversations
Accounting for key facts and tone of conversation without bias, highlighting keywords and pointing out violations of standards
Optimization of sales scripts
The system helps to identify strong and weak elements in scripts, which helps to increase conversion
Analysis of staff performance
Data helps to objectively evaluate salespeople's performance, identify effective and weak points of sales scripts, and raise service standards
Improving the quality of service
The collected information is used to train and improve the skills of salespeople
Improving customer engagement
With these systems, companies can adapt communication strategies to improve communication efficiency and customer satisfaction.
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AI based Seller and Buyer Analysis System— a comprehensive tool that leverages cutting-edge technology and automation to enhance operational efficiency and service quality. This solution allows the business not only to improve the quality of service, but also to increase customer confidence, optimize sales processes and make a significant step towards innovative development.
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