Maintenance of IT equipment of enterprises throughout Ukraine

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Our company provides IT support outsourcing services for industrial and agricultural enterprises, which allows us to ensure uninterrupted and efficient work.

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Serviced Software and Hardware

• computers and notebooks
• office software
• digital and analog telephone sets
• Crosses and switches of telephone communication at the regional level
• servers and server equipment
• active network equipment - switches, routers, access points and modems
• components of structured cabling systems
• peripherals: scanners, plotters, video equipment, projection equipment
• printing machinery
• Diesel Generators

Maintenance services

• solving problems and failures of IT equipment
• printing equipment maintenance and consumables management
• modernization of equipment, replacement of components
• repair of non-working equipment, elimination of defects and coordination of interaction in the manufacturer's center
• equipment defect and issuance of relevant documents for disposal and write-off
• Preventive work for all equipment
• support of end-user operating systems and initial installation
• Destruction of data if necessary
• audit and inventory of IT infrastructure and preparation of relevant documentation
• cross-functions, including project management, service reporting

Benefits of using VERNA Technical Support

• fast availability of highly qualified IT specialists anywhere in Ukraine
• control of applications in a single user support
• regular reporting on the types, number, address of calls and the time spent on resolving them
• analysis of problems and development of recommendations for their solution
• financial control under the terms of a single SLA secured by penalties
• Reducing the overall cost of maintaining and maintaining IT infrastructure
• management of centralized responsibility and document flow
• simple cost budgeting mechanism for IT infrastructure support

Quality

Our experts provide ITIL/ITSM best practices in maintenance, which reduces our customers' technical support costs.

We offer comprehensive service throughout Ukraine with a single standard of quality and price. Our company is ready to provide services of first and second lines of support, as well as dedicated project managers.

Our service engineers are certified and constantly develop their technical competencies in accordance with the requirements of the standards and standards of our customers.