Specializations › Telecommunication networks › Unified Communications

Unified Communications is a set of communication services closely integrated with business applications of the enterprise and accessible in any point of the corporate IP network:

  • IP telephony,
  • systems of teleconferencing and telepresence,
  • contact center,
  • systems of voice mail and notifications.

Unified communications have appeared as a result of the development of business requirements on one hand, and the development of information technologies on the other hand. The business requires to optimize the work of employees with large number of contacts and calls, make a qualified employee more accessible for the client, and shift the functions of call distribution to automatic systems that can be flexibly adjusted by a number of parameters. In its turn, the result of wide development of IP technologies – universal transmission media of various kinds of traffic (voice, data and video) was a close integration of telephone and computer applications in unique, more functional systems. Unified communications mean all kinds of communications accessible in any point of a corporate network.

Utilization of the Unified Communications solutions makes it possible to obtain the following advantages for the business 

Increased income:

  • increase operative efficiency of the company employees;
  • better satisfied and more loyal clients due to intellectual routing of calls;
  • increased speed of management decision making due to the usage of conference communication.

Reduced expenses:

  • reduced expenses for long-distance and international communication due to calls over IP;
  • reduced expenses for business trips due to the usage of conference communication;
  • reduced expenses for support due to a centralized architecture of the system.

Architecture of an IP telephony system for branch network


Why the future belongs to IP communications:

  • The ideology of development of telephone communication in the world, developed by ITU, actually leaves no place for the traditional telephony, and as a result the manufacturers sharply reduce the production and do not invest in the development of traditional PBX (TDM) АТС, all D&R investments are aimed at the development of IP technologies.
  • Reliability and speed of Internet grows all over the world. Communication operators stake on the providing a wide-band access to corporate clients and individual persons. The cost of provider services constantly lowers.
  • IP is a standard of network interaction for open systems.
  • At present the classical model of rendering telephone communication services is hopelessly obsolete. The bankruptcy of national operators is kept in check by departmental administration of states. The Skype company, which has no communication channels, access channels, exchanges, etc. in its disposal, costs more than AT&T and similar gigantic operators in the USA, which possess all above mentioned infrastructure in the territory of the country.
  • 9 out of 10 international calls all over the world are made over IP. The unified communications has become a business term.
  • Standard tools of a modern office work place are not only a phone, but a couple: personal computer and telephone set, which makes possible the wide development of CTI applications.

 

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