Specializations › IT Outsourcing of Service and Technical Support › Switching to Outsourcing
Main stages of switching to IT outsourcing are:
- Development of “Service Catalogue” requirements
VERNA’s specialists analyse customer’s requirements and make a list of services and main requirements to them. This is necessary for taking into account various types of services, calculation and requirements to them.
- IT audit (checking and confirming state of IT environment by a provider for which he will be responsible).
At this stage audit of IT systems to be served is provided in affiliates. Audit means determination of hardware complex technical condition, list of operating software systems, personnel assessment, composition of service works schedule. This stage is executed on the site of equipment operation according to the developed standard .
- IT services designing
According to audit results, risk analysis is conducted connected with software and hardware performance in particular departments, list of recommendations is drafted, including suggestions for creation of a secured store for all authorized software versions and a hardware buffer fund.
- Introduction
Contract and SLA conclusion, introduction of new rules and procedure of cooperation with VERNA service department to the company staff. Outsourcing company technologies are adjusted to actual conditions of the Customer’s company, IT services are introduced, IT personnel is transferred if necessary
- Maintenance
Maintenance procedure is stipulated by a Service Level Agreement. All information about maintenance is registered in VERNA’s system and is used for making decisions regarding amount of payments and penalties under SLA.
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